Privacy Policy
We respect your privacy and we are committed to protecting your personal information. In
general, you can visit our website without identifying yourself or providing personal
information. However, there are times when we may need personal information from you and
this Privacy policy describes the information, we collect from you and how we may use it.
Data We Collect
We collect your personal information relating to your identity, demographic details, purchase behavior, communication records and other information that you may provide to us from time to time during the course of your interaction with our website, Shopify store, Instagram store or while availing our services. This includes, but is not limited to, information shared at the time of browsing, registering, placing an order, initiating a return or refund request, subscribing to updates, contacting customer support, or otherwise engaging with our brand.
Such information may include your name, mobile number, email address, shipping and
billing address, gender, order history, transaction details (excluding full card / bank details), communication notes, size preferences, feedback, and any information submitted as proof of identity, address validation or transaction verification, wherever applicable.
In general, you may browse our website or Instagram store without disclosing your identity
or sharing personal information. However, certain services, such as placing an order,
checkout, delivery processing, return support, refund initiation, payment authentication, or
access to specific features, may require the provision of personal information. You always
retain the choice to not share specific details, although doing so may limit or restrict your
ability to use certain functionalities or services offered on the platform.
We may also collect certain information automatically when you access or use our website or store interfaces. This may include your device type, browser type, IP address, session details, time zone, location approximation, browsing actions, interaction records, pages viewed, clickstream data, and usage patterns. Such information is collected through cookies, analytics tools, Shopify platform services, and Meta / Instagram business tools, in accordance with applicable platform policies.
In addition, we may track your shopping preferences, order interactions, search actions,
product engagement, device identifiers and any other behavioural insights voluntarily shared or generated during your use of our services. The purpose of collecting this information is to
better understand user demographics, preferences, interests and usage behaviour, so that we may enhance our service quality, improve customer experience, strengthen platform security, prevent fraud, and develop features that are relevant, user-centric and operationally efficient.
This may also include information relating to the webpage or advertisement from which you accessed our website, the subsequent webpage you visit after leaving our platform, technical diagnostic data and browsing metadata associated with your session. Such data is processed strictly in accordance with applicable laws and for legitimate business, operational and security purposes only.
Cookies
When you visit or interact with our website or store interfaces, certain information may be
collected automatically through cookies, analytics tools, Shopify platform services, Meta
(Instagram) business tools and similar technologies.
Such information may include:
Device type, browser type and operating system
IP address and approximate location parameters
Time zone, session data and access logs
Browsing actions, clicks and interaction records
Pages viewed, navigation patterns and referral URLs
This information is used to understand platform performance, enhance security, prevent
fraud, improve user experience, analyse behavioural trends and support legitimate business and operational purposes. You may choose to modify your browser settings to manage or restrict cookies; however, doing so may affect certain functionalities or service availability.
Purpose and Use of Data
Your personal information is processed for legitimate business and service-related purposes,
including processing and delivering orders, authenticating transactions, communicating
shipping and delivery updates, managing returns and refunds, responding to customer
queries, improving platform usability, preventing fraud and meeting regulatory and
accounting obligations. Marketing communication is carried out only where consent has been
provided, and all processing is undertaken in a fair, purpose-specific and lawful manner
aligned with applicable regulations.
Your personal information is processed for lawful and legitimate purposes, including:
We use your personal information for processing, managing and fulfilling orders
We use your personal information for verifying identity and authenticating
transactions
We use your personal information for providing shipping, delivery and order-status
communication
We use your personal information for facilitating returns, exchanges and refunds
We use your personal information for providing customer support and service
assistance
We use your personal information for improving website functionality and user
experience
We use your personal information for detecting, investigating and preventing fraud or
misuse
We use your personal information for complying with applicable legal, regulatory and
tax obligations
We use your personal information for sending marketing or promotional
communication (only where consent has been provided)
All personal information is processed in a manner that is fair, transparent and aligned with
business necessity and applicable laws.
Sharing and Disclosure of Data
We may share your personal information on a restricted, need-to-know basis with third-party service providers and partners who assist us in operating our business and delivering our services. This may include the Shopify platform and hosting providers, payment gateway and transaction facilitators, shipping and logistics partners, analytics and security service providers, social-commerce and Meta-integrated tools, and legal or regulatory authorities wherever such disclosure is required under applicable law.
Such sharing is carried out solely for operational, functional and compliance-related purposes and not for the commercial sale or unauthorized use of data. All third-party partners receiving such information are bound by confidentiality obligations and data-protection standards, and are required to process such information in a secure and lawful manner consistent with applicable regulations.
Cross-Border Processing
Certain information may be stored or processed on platforms or servers located outside India due to Shopify or third-party service infrastructure. Wherever such transfer occurs,
reasonable technical, contractual and organizational safeguards are applied to ensure secure, lawful and responsible handling of data in accordance with applicable standards.
Your Rights
Subject to applicable laws, you may request access to your personal information, seek
correction or updation, request deletion where permissible, or withdraw consent for
marketing communication. Such requests may be submitted through our designated contact channel, and will be addressed within a reasonable and legally compliant response period.
Data Security
We implement reasonable technical and organizational safeguards including encrypted
communication protocols, restricted access controls, platform-level security standards and
limited internal access to sensitive data, with the objective of protecting personal information
against unauthorized use or disclosure. While we endeavor to maintain secure systems, no digital platform can guarantee absolute security.
Policy Updates
This Policy may be amended or updated from time to time to reflect operational, legal or
regulatory changes. Continued use of our website or services following such revisions shall
be deemed to constitute acceptance of the updated Policy.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner
in which we handle personal information, please feel free to contact us at
dolaherbykurtaka@gmail.com. We are committed to responding to your inquiries and
addressing any concerns in a prompt and reasonable manner. By accessing or using
www.dolaher.co.in, you acknowledge that you have read, understood, and agreed to the
terms outlined in this Privacy Policy.